Our own business is built upon the kind of qualities we intend our technicians and installers to provide: helpful, friendly, knowledgeable and reliable. When it comes to improving consumers' relationship with technology, we want Richmond Computer Guy to be your best friend you call that knows all the answers to all your questions.

• Excellent Customer Service, Resulting from knowledgeable associates with a caring attitude and a sense of urgency.

• Cost Consciousness, Minimizing waster and continually pursuing ways to lower costs and provide greater value to our customers.

• Competence, Performing our jobs efficiently and promotion knowledge and enthusiasm about our products and services among our associates

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• Discounted Personal Computer Support: You are eligible throughout the life of the membership to receive discounted personal computer support.

• Employee Discounts: Employees that bring their computers to any of our three stores or your office's for service by Richmond Computer Guy inc will receive discounted computer service billed at 10% as well.

• Hardware At Cost: We will always provide you with hardware at cost without any additional markup.

• Preferred Scheduling: As a RCG Member, your company and all of its employees receives assurance Richmond Computer Guy inc will provide you with preferred scheduling. When conflicting service requests are received by Richmond Computer Guy inc, RCG inc will respond first to RCG Members.

• Discovery: Your dedicated customer service associate will immediately take a complete inventory on all of your computers hardware and software licenses. In case you ever lose any of your software due to a failed hard drive etc. We have got you covered. We will gather necessary information regarding your reported problem and take notes in fine detail so that we can have a better understanding of the task at hand.
  
• Analysis: A dedicated technician will be assigned to your computer and complete a 50 point check that identifies the reported problem as well as the cause of the issue you are experiencing.
  
• Communication: You will receive detailed updates as the computer is being diagnosed via email.

Open Helpful and Friendly: We answer the phone and our associates are always eager to assist. We think you will find them quite competent and friendly.

Customer Centric: We focus on people not computers.